Frequently Asked Questions
Q. Do you charge for an estimate?
A. No. There is never a charge for an estimate or consultation regarding your repair.
Q. Do I need more than one estimate?
A. No. You have the right to have your car repaired at the shop of your choice, regardless of your insurance carrier.
Q. Will you accept my insurance company settlement?
A. We work with every insurance company.
Q: What information should I bring to the shop?
A: Bring your insurance company claim number and the name of the contact person. We will take it from there.
Q. Do you provide a warranty for your repairs?
A. Yes. We provide a limited lifetime warranty for as long as you own your car. We have been in business for 25 years and we will be here to honor our warranty.
Q. Do I need to inform my insurance company before you repair my car?
A. You only have to report it if a claim is opened.
Q. Is a rental car available while you repair my car?
A. We do not provide loaner cars but we do have a great business relationship with Enterprise Rent-A-Car for all your rental needs.
Q. My car is not drivable. Can you tow my car to your shop?
A. Yes. We have 24 hour towing and road service. Honda – Infiniti – Nissan. Call 818-902-1441 or 800-423-5282 ask for Frank.
DM Auto Body
14137 Oxnard Street
Van Nuys, CA 91401
Monday - Friday
7:00am - 5:00pm
Weekends & Holidays
24 Hour Towing & Road Service
Honda - Infiniti - Nissan
Ask for Frank
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